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Refund & Cancellation Policy

Last Updated: March 10, 2025

At Cygners Technology, we are committed to providing high-quality digital services, including UI/UX design, SEO optimization, website development, mobile app development, AI automation, and business process automation. We value our clients and aim to ensure transparency in our policies regarding cancellations and refunds.

Cancellation Policy

We understand that business needs may change, and you may need to cancel your service request. Please review our cancellation guidelines below:

1. Cancellation Requests

  • To request a cancellation, please contact us via email at contact@cygnerstechnology.in
  • Cancellations must be requested within 3-5 business days of placing the order or signing the agreement.

2. Cancellation Eligibility

  • Cancellations before project initiation (i.e., before work has started) are eligible for a full refund.
  • If work has already commenced, a partial refund may be issued, depending on the stage of project completion.
  • Services that involve custom development, digital branding, or AI-driven automation are non-refundable once the project has progressed beyond the planning phase.

3. Non-Cancellable Services

Certain services are not eligible for cancellation, including:
✔ Custom UI/UX designs that have been delivered.
✔ Website or mobile app development after the initial concept approval.
✔ SEO and digital marketing services already executed.
✔ AI automation services once implementation has started.

4. Refund Process for Cancellations

  • If your cancellation request is approved, refunds will be processed within 15-30 business days.
  • Refunds will be credited to the original payment method used during the transaction.
  • Any transaction fees charged by payment gateways or banks are non-refundable.

Refund Policy

We take pride in our services and ensure that all projects meet client expectations. However, if you are dissatisfied, you may be eligible for a refund based on the conditions below:

1. Refund Eligibility

  • Full refunds will only be provided for services not yet started.
  • Partial refunds may be issued for projects in progress, depending on the work completed.
  • No refunds will be provided for fully delivered services.

2. Refund Request Process

  • To request a refund, email us at contact@cygnerstechnology.in with details of your request.
  • Our team will review your case and respond within 5-7 business days.

3. Refund Exemptions

Refunds will not be provided in the following cases:
✔ Changes in client requirements after the project has started.
✔ Client dissatisfaction due to lack of clear communication or requirements.
✔ Third-party software, hosting, or integrations purchased on behalf of the client.

Modifications & Updates

Cygners Technology reserves the right to update this Refund & Cancellation Policy as needed. Clients will be notified of any significant changes via email or website announcements.

Contact Us

If you have any questions regarding our Refund & Cancellation Policy, feel free to reach out:

📧 Email: contact@cygnerstechnology.in

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